FAQs

GENERAL

You can check the status of your order by going into my account > orders.

You can make changes to your order before it has been dispatched. Orders placed before 2pm will be dispatched the same working day. Please send an email to hello@elewa.co.uk to make changes to your order.

PAYMENTS

We currently accept payment through debit/credit cards. These payments will be taken via PayPal or Stripe.

All products are priced in GBP.

DELIVERY

At the moment, we only ship within the United Kingdom. Please visit the Delivery & Returns page for more information.

Orders placed before 2pm will be dispatched on the same working day. Orders placed after 2pm will be dispatched the next working day. Please visit the Delivery & Returns page for more information.

We offer an express service for delivery within 1 to 2 business days. Please visit the Delivery & Returns page for more information.

All orders will be sent via tracked delivery and a link will be emailed to you once your order has been dispatched. Please follow the link to track the status of your order. You can also track your package from your orders page.